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Terms and Conditions
Terms of use
Meanings and definitions used in these Terms:
Discussion Forum(s) means the chat areas, bulletin-boards or forum facilities provided on the Sites;
1.1. This website is owned and operated by diy-my-home.co.uk.
1.2. These Terms govern the use of the website, including participation in the Discussion Forums.
1.3. The website is designed to provide an enjoyable forum for the exchange of opinions, comments, and information. Therefore, diy-my-home.co.uk requires its users to abide by these Terms. Your use of the website constitutes your agreement to comply with these Terms.
1.4. If you do not agree with these Terms, you should not use the website.
1.5. diy-my-home.co.uk may modify these Terms from time to time. Continued use of the website by you will constitute your acceptance of any changes or revisions to the Terms, so it is advisable to check this page regularly.
1.6. We may terminate your access to the website without notice, in addition to our other remedies, if you fail to follow these Terms.
1.7. From time to time, our website may publish articles or features that some visitors may find offensive. diy-my-home.co.uk does not intend to offend and suggests that visitors who find the tone or content of the website offensive no longer visit the website. No responsibility is taken for any offense caused.
2. Use of the Website by You
2.1. diy-my-home.co.uk or its licensors own all material on the website. You may retrieve and display content from the website on a computer screen, print individual pages on paper (but not photocopy them), and store such pages in electronic form on disk (but not on any server or other storage device connected to a network) for your own personal, non-commercial use. You may not make commercial or other unauthorized use, by publication, re-transmission, distribution, performance, caching, or otherwise, of material obtained through the website.
2.3. You may not authorize others to use the website, and you are responsible for all of your own use of the website. You agree not to use any obscene, indecent, or offensive language, or to place on the website any material that is false, defamatory, abusive, harassing, or hateful. Further, you may not place on the website any material that is encrypted, constitutes junk mail or unauthorized advertising, invades anyone’s privacy, encourages conduct that would constitute a criminal offense or give rise to civil liability, or otherwise violates any local, state, national, or international law or regulation. You agree to use the website only for lawful purposes and acknowledge that your failure to do so may subject you to civil and criminal liability.
2.4. You are responsible for all activities under your password or account, and you must keep your password confidential. You must immediately notify us of any unauthorized use of your pa
sword or account or any other breach of security. You must not disrupt the functioning of the website, solicit or use another user’s password, or otherwise act in a way that interferes with other users’ use of the website.
2. Use of the Website by You
2.5. Except for connecting to diy-my-home.co.uk servers via HTTP requests using a web browser, you must not attempt to gain access to diy-my-home.co.uk servers by any means, including, but not limited to, using administrator passwords or impersonating an administrator while using the website or otherwise.
2.6. You are responsible for ensuring that any material you provide to the website or post in a Discussion Forum, including but not limited to text, photographs, and sound, does not violate the copyright, trademark, trade secret, or any other personal or proprietary rights of any third party.
2.7. You agree not to disrupt, modify, or interfere with the website or its associated software, hardware, and servers in any way, and you agree not to impede or interfere with others’ use of the website. You further agree not to alter or tamper with any information or materials on, or associated with, the website.
2.8. You acknowledge that diy-my-home.co.uk has not reviewed and does not endorse the content of all sites linked to from the website, and is not responsible for the content or actions of any other sites linked to from the website. Linking to any other service or site from this website is at your sole risk.
3. Age Limit
By using the website or posting content on any Discussion Forums, you confirm that you are 18 years old or older, or, if you are under 18 years old, that you have received your parent’s or guardian’s consent to enter into these Terms.
4. Use of the Discussion Forums by You
4.1. These Terms have been established to help ensure that the Discussion Forum is a welcoming and useful resource for all users. These Terms outline what is deemed unacceptable behavior, and it is important to read them carefully.
4.2. Users of the Discussion Forums warrant and undertake that they will not:
• Post libelous or defamatory comments;
• Post anything relating to any ongoing or pending trial;
• Post content which you have copied from someone else (i.e., you do not own the copyright);
• Post a personal insult about another user;
• Advertise or solicit;
• Impersonate another user;
• Post material that is deliberately intended to upset other users.
4.3. We cannot and do not review every post before it appears on the website. diy-my-home.co.uk operates a ‘notice and take-down’ policy, which means if diy-my-home.co.uk notices or is made aware of a post that contravenes these Terms, diy-my-home.co.uk reserves the right to amend or remove the post.
4.4. diy-my-home.co.uk encourages you to contact us if you feel a post violates these Terms. Please use the report function on the website to let us know.
4.5. You are responsible for the content of your posts, and diy-my-home.co.uk does not accept any liability for the content or accuracy of your messages.
4.6. Users of the website may submit material for publication in the Discussion Forums. diy-my-home.co.uk accepts no liability in respect of any material submitted by users and published by diy-my-home.co.uk, and diy-my-home.co.uk is not responsible for its content or accuracy.
4.7. If you want to submit material to the Discussion Forums, you may do so on these Terms.
4.8. You warrant that the material you submit is not obscene, offensive, harassing, defamatory, or otherwise illegal.
4.9. You acknowledge that any breach of these warranties may cause diy-my-home.co.uk damage or loss, and agree to indemnify and hold harmless diy-my-home.co.uk in full and permanently against any third-party liabilities, claims, costs, loss, or damage incurred by diy-my-home.co.uk as a result of publishing any material you submit to us, including consequential loss.
4.10. Should diy-my-home.co.uk become aware of any activity that would be contrary to the Terms or determine in their sole discretion to be unacceptable, then diy-my-home.co.uk reserves the right to take action, including temporary or permanent removal of content, filtering of internet transmissions, and/or excluding the user with immediate effect and, where necessary, forwarding any incriminating material in its possession to the UK police or other relevant authorities.
4.11. You accept that diy-my-home.co.uk may keep a record of your IP and/or host address for reference purposes only (in order to keep track of the number of visitors per day). In the event of any breach of these Terms, diy-my-home.co.uk may view and add your IP and/or host address to an ‘excluded database’ to prevent you from gaining further access to the website. These addresses are not distributed or given out to any third-party services.
5. Use of Material Posted by You
Postings to the Discussion Forums are not private. By submitting any information or material to the website via such postings, you grant diy-my-home.co.uk a perpetual, royalty-free, non-exclusive license to use, reproduce, modify, translate, transmit, distribute, and sublicense the material in any medium now in existence or hereafter developed, for any purpose, including commercial uses to any third party. diy-my-home.co.uk will not return submitted materials and accepts no liability for their safe custody.
6. Copyright and Copyright Complaints
6.1. All copyright, trademarks, design rights, and all other intellectual property rights (registered or unregistered) in and on the website and all content located on the website shall at all times remain vested in diy-my-home.co.uk.
6.2. diy-my-home.co.uk grants you a limited, non-exclusive, revocable, non-transferable license to use the website content solely for personal use related to your use of the website. Except as expressly set out herein, neither you nor anyone acting on your behalf acquires any intellectual property rights relating to any website content. Any rights not expressly granted within these Terms are reserved.
6.3. By sharing any contribution(s) with us (including but not limited to data, text, photos, messages, postings, images, logos, attachments, hyperlinks, and all other content collectively referred to as 'Contribution(s)') to the website, you agree and grant diy-my-home.co.uk and its sublicensees free-of-charge permission to use the Contribution(s) at diy-my-home.co.uk's sole discretion (including modifying and adapting them for operational and editorial reasons) in connection with the operation of the website and our business. The license extends to copying, distributing, broadcasting, or otherwise transmitting, adapting, or editing the Contribution(s).
6.4. You agree and confirm that any Contribution(s) you provide or upload are original to you and do not infringe UK laws, copyright, or other rights of any other person, or that you have the necessary consents to provide the Contribution(s) to diy-my-home.co.uk.
6.5. You acknowledge that diy-my-home.co.uk does not endorse the accuracy, integrity, copyright compliance, legality, quality, or decency of any Contribution(s). Users may respond to or comment upon Contribution(s); such comments do not necessarily represent the views or opinions of diy-my-home.co.uk.
6.6. diy-my-home.co.uk respects the intellectual property of others, and we ask our users to do the same. diy-my-home.co.uk may, in appropriate circumstances and at its discretion, terminate the access of users, subscribers, and account holders who infringe the copyright rights of diy-my-home.co.uk and others.
6.7. If you believe that your work has been copied and is accessible on any diy-my-home.co.uk website in a way that constitutes copyright infringement, or that the website contains links or other references to another online location that contains material or activity that infringes your copyright, please contact diy-my-home.co.uk immediately using the report function on the website.
7. Trademarks
All diy-my-home.co.uk trademarks are the property of diy-my-home.co.uk or its sister companies and may be registered in certain jurisdictions. All other trademarks used on this website are the property of their respective owners.
8. Comments by Users Are Not Endorsed by diy-my-home.co.uk
diy-my-home.co.uk does not necessarily endorse, support, sanction, encourage, verify, or agree with the comments, opinions, or statements posted by users in Discussion Forums or elsewhere on the website. Any information or material placed online by users, including advice and opinions, is the view and responsibility of those users and does not necessarily represent the view of diy-my-home.co.uk.
9. E-Commerce
diy-my-home.co.uk has partnered with selected third-party partners to enable you to purchase relevant products and services. Transactions carried out with specified third-party partners (and not with diy-my-home.co.uk) will be governed by the third party’s standard terms and conditions, which may be found on their websites before you transact. From time to time, diy-my-home.co.uk may team up with other selected third parties to offer you the opportunity to purchase goods from the website. Such purchases will be with the named third party (and not with diy-my-home.co.uk) and will be governed by the terms and conditions notified to you at the time of purchase. diy-my-home.co.uk cannot and does not accept any responsibility or liability for any losses you may suffer as a result of entering into any transaction with any third party.
10. Other Promotions
From time to time, diy-my-home.co.uk (or selected third parties) may include competitions, promotions, or other offers on this website. Each such offer shall be subject to its own express terms and may not be available in all jurisdictions.
11. Materials Provided by Others
You agree that diy-my-home.co.uk is not responsible, and shall have no liability to you, with respect to any information or materials posted by others, including defamatory, offensive, or illicit material.
12. Indemnity
You agree to indemnify diy-my-home.co.uk and its subsidiaries, affiliates, officers, employees, advertisers, partners, agents, and representatives, and to hold them harmless from any and all claims, demands, liabilities, damages, costs, and expenses (including legal fees) that may arise from: (i) your submissions, Contribution(s), or provision of content; (ii) your use or misuse of the website; (iii) your unauthorized use of material obtained through the website; (iv) your breach of these Terms; (v) any such acts arising through your use of the website; or (vi) any other violation of the rights of another person or party.
13. Editing and Deletions
diy-my-home.co.uk reserves the right, but undertakes no duty, to review, edit, move, or delete any material posted by users in the Discussion Forums or elsewhere on the website, at its sole discretion and without notice.
14. Disclaimer of Warranty and Limitation of Liability
14.1. YOU UNDERSTAND AND AGREE THAT YOU ARE USING THE WEBSITE AT YOUR OWN RISK. THE WEBSITE IS PROVIDED 'AS IS', AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, diy-my-home.co.uk AND ITS AFFILIATES EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF ACCURACY, RELIABILITY, TITLE, MERCHANTABILITY, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER WARRANTY, CONDITION, GUARANTEE, OR REPRESENTATION, WHETHER ORAL, IN WRITING, OR IN ELECTRONIC FORM, INCLUDING BUT NOT LIMITED TO THE ACCURACY OR COMPLETENESS OF ANY INFORMATION CONTAINED THEREIN OR PROVIDED BY THE WEBSITE.
14.2. diy-my-home.co.uk AND ITS AFFILIATES MAKE NO WARRANTY, IMPLIED OR EXPLICIT, THAT ANY PART OF THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, VIRUS-FREE, TIMELY, SECURE, ACCURATE, RELIABLE, OR OF ANY QUALITY, NOR THAT THE CONTENT IS SAFE IN ANY MANNER FOR DOWNLOAD. YOU UNDERSTAND AND AGREE THAT NEITHER diy-my-home.co.uk NOR ITS AFFILIATES NOR ANY PARTICIPANT IN THE WEBSITE PROVIDES PROFESSIONAL ADVICE OF ANY KIND AND THAT USE OF SUCH ADVICE OR ANY OTHER INFORMATION IS SOLELY AT YOUR OWN RISK AND WITHOUT OUR LIABILITY OF ANY KIND.
14.3. EXCEPT FOR THE PROVISIONS OF THE FOLLOWING CLAUSE, diy-my-home.co.uk AND ITS AFFILIATES SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTIES FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ALLEGEDLY SUSTAINED ARISING OUT OF YOUR ACCESS TO OR INABILITY TO ACCESS THE WEBSITE, INCLUDING FOR VIRUSES ALLEGED TO HAVE BEEN OBTAINED FROM THE WEBSITE, YOUR USE OF OR RELIANCE ON THE WEBSITE OR ANY OF THE INFORMATION OR MATERIALS AVAILABLE ON THE WEBSITE, REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
14.4. diy-my-home.co.uk’S LIABILITY WILL NOT BE LIMITED IN THE CASE OF DEATH OR PERSONAL INJURY DIRECTLY CAUSED BY diy-my-home.co.uk’S NEGLIGENCE.
15. Termination
diy-my-home.co.uk HAS THE RIGHT TO TERMINATE YOUR ABILITY TO ACCESS THE WEBSITE, FOR ANY REASON, WITHOUT NOTICE.
16. Privacy
The information that you provide about yourself to diy-my-home.co.uk will only be used by diy-my-home.co.uk in accordance with its Privacy Policy.
17. Safety
Please remember that posting your name, contact information, or any other personal information on the website places such information in the public domain. Always use caution when giving out information. We advise that you do not reveal any information about yourself or anyone else (for example: full name, telephone number, postal address, email address, home address, or any other details that allow you to be personally identified) on the website.
18. Information and Availability
While diy-my-home.co.uk takes every care to ensure that the information on this website is accurate and complete, some of it is supplied to diy-my-home.co.uk by third parties and diy-my-home.co.uk is unable to check its accuracy or completeness. You are advised to verify the accuracy of any information before relying on it. Further, due to the inherent nature of the Internet, errors, interruptions, and delays may occur in the service at any time. Accordingly, diy-my-home.co.uk’s website is provided 'as is' without any warranties of any kind, and diy-my-home.co.uk does not accept any liability arising from any inaccuracy
20. GENERAL
20.1. These Terms, along with any additional terms brought to your attention, constitute the complete and entire agreement between the parties, superseding any prior agreements, whether written or oral.
20.2. If any provision of these Terms is found to be invalid by a court of competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions, which shall remain in full force and effect.
20.3. These Terms are not intended to benefit or be enforceable by any third party, and the Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms.
20.4. The failure of either party to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy.
20.5. Unless otherwise specified on the Sites, the content of the Sites is directed solely at those who access the Sites from the United Kingdom. diy-my-home.co.uk makes no representation that any content of the Sites is appropriate for use elsewhere or available in other locations. Those who choose to access the Sites from any other location are solely responsible for compliance with local laws and regulations, if and to the extent that they are applicable.
20.6. You agree that these Terms shall be governed by and construed in accordance with English law for all purposes. You also agree, subject to the following clause, to submit to the exclusive jurisdiction of the English courts regarding any claim or matter arising under these Terms.
20.7. For the exclusive benefit of diy-my-home.co.uk, diy-my-home.co.uk retains the right to bring proceedings regarding the substance of the matter in the courts of the country of your residence.
Please leave the Sites now if you do not agree to these Terms
Privacy Practices Overview
When you interact with a website, mobile app, or other digital service (each a 'Digital Service') owned or operated by diy-my-home.co.uk UK, or complete a hard copy (paper) form to subscribe to our magazine or other publication, enter a competition, or provide your details at an event (each a 'Subscription Form'), we and third parties obtain certain information about you. This Highlights section provides an overview of our privacy practices related to the Digital Services and Subscription Forms. Please review our full Privacy Notice below for a detailed explanation of our practices.
Information We Obtain
• Information you provide when using the Digital Services or ordering related content, products, or services, including when you sign up for newsletters, order subscriptions, create an account, or register for a membership through the Digital Services or via Subscription Forms. This may include your contact, payment, or demographic information.
• Information you submit when participating in a survey, sweepstakes, competition, promotion, event, or similar initiative.
• Information you provide about others, such as a friend's contact information when ordering a gift subscription.
• Information collected by Cookies and Similar Technologies, including details about your device and browser, such as IP address or mobile device advertising identifiers, as well as information about how you and others use, interact with, or respond to the Digital Services. This collection occurs while you are using a Digital Service or while it is running in the background of your device. Our Cookies Policy provides detailed information on our use of Cookies and Similar Technologies.
• Precise location information associated with your device when location services are active.
• Information obtained from other sources, such as business partners, data suppliers, and social media platforms.
How We Use Information and Our Legal Bases
• To process your requests and subscriptions and provide you with the Digital Services, including delivering customized content or recommendations. We use your payment information (such as your card number and expiration date) for limited purposes—to process your transaction (including recurring payments, if applicable), provide you with the requested products or services, and protect our rights or the rights of others.
• To learn about users of the Digital Services and analyze how you and others interact with and respond to the Digital Services.
• To communicate with you, including sending marketing and promotional communications.
• For advertising and marketing purposes, including delivering interest-based ads, cross-device linking, and analyzing the performance of advertising and marketing activities.
• To protect our rights and the rights of others.
• We process personal information for different purposes on the following legal bases: to perform our contract with you, to pursue our legitimate interests, to comply with our legal obligations, and otherwise with your consent or at your direction.
How We Share Information
• Within the diy-my-home.co.uk family of companies.
• With service providers that perform services or handle transactions on our behalf.
• With advertisers, advertising- and marketing-related service providers and partners, as well as companies that help us learn how you and others interact with our content.
• With social media platforms and similar services, including when you interact with our Digital Services that integrate tools and services provided by social media platforms.
• With business partners, such as when we partner with a third party to offer products or services on a co-branded basis.
• Other parties when required by law or as necessary to protect our rights, and in the context of corporate transactions.
• With your consent or otherwise at your direction.
Your Choices, Including Marketing and Interest-Based Ads Opt-Outs
• You can take steps to limit the use of your information for interest-based advertising on your browser or mobile device. See here for more information.
• You can unsubscribe from our marketing or promotional emails by clicking the 'Unsubscribe' link in our emails.
Additional Information
• We use a variety of security technologies and procedures to help protect information from unauthorized access, use, or disclosure.
• We delete your data when it is no longer required for legitimate business or legal reasons.
• We put appropriate safeguards in place to protect your data when it is transferred to, stored, and processed in a country that does not have similar data protection laws to the European Union or United Kingdom.
• The Digital Services are not intended for use by children under the age of 13.
Contact Us
If you have questions about this Privacy Notice you can contact us here.
Privacy Notice
A. Introduction
This Privacy Notice describes how diy-my-home.co.uk UK (referred to in this notice as 'we', 'us', 'our', and 'diy-my-home.co.uk') collects and processes personal information about you, how we use and protect this information, and your rights in relation to this information. This Privacy Notice applies to personal information we collect or process about you in relation to diy-my-home.co.uk’s websites, mobile applications, or other digital services (each a 'Digital Service') linking to this Privacy Notice or any hard copy (paper) form used to subscribe to our magazine or other publication, enter a competition, or provide your details at an event (each a 'Subscription Form').
If you have a query about this Privacy Notice or our data practices, we have provided details of the relevant diy-my-home.co.uk businesses, the specific publications they are responsible for, and contact details in the 'Contact Us' section below.
This Privacy Notice describes the privacy practices of diy-my-home.co.uk only and does not cover the practices of other companies, including those that advertise or sponsor content, products, or services on the Digital Services as explained further in the section 'How We Share Information' below.
B. What Information We Obtain
When you use a Digital Service or complete a Subscription Form, we obtain various types of information related to you and your use of the Digital Service. This includes information that directly identifies you, such as your name, address, or contact information, as well as information such as online identifiers and cookie data, which may indirectly identify you. The information we obtain generally consists of information (1) you give us about yourself, (2) you give us about others, (3) automatically collected about your interactions with the Digital Services and our content or ads on third-party websites, apps, or other media, and (4) we get from other sources as described further below.
1. Information we collect directly from you
When you use certain features of the Digital Services or complete a Subscription Form, we ask you to provide information about yourself. For example, to subscribe to one of our newsletters, you will need to give us an email address. You may not be able to use certain features if you choose not to submit the requested information.
The information you give us includes details such as:
• Contact information (e.g., name, mailing address, email address, or phone number).
• Demographic, interests, and household information (e.g., age, gender, or education).
• Payment information for subscriptions or purchases made through the Digital Services (e.g., payment card number, expiration date, and billing information).
• Comments, photos, videos, and other content or information you choose to publish on the Digital Services or otherwise share with us.
• Information you provide when you choose to participate in surveys, sweepstakes, competitions, promotions (including information about your participation in activities that generate loyalty or rewards points), or events.
• Location information, including precise location information when you permit the Digital Services to access device location. To prevent the collection of precise location information, please refer to instructions provided by your mobile service provider or device manufacturer.
• Other information you allow us to access through your device’s permissions settings, such as your contacts or address book.
• Transactional and activity information (e.g., requests, searches, or orders).
2. Information you provide about others
You may give us information about other people, such as the name and email of a friend or contact with whom you want to share an article or the name and address of a gift subscription recipient. Do not give us information about others unless you are authorized or have their permission to do so. We will use their information for the purposes described in this Privacy Notice.
3. Information automatically collected
The Digital Services automatically log certain information about visits to the Digital Services – the number and frequency of users, technical information about browsers and devices used to access the Digital Services, and information about crashes or other technical issues. In addition, in accordance with your expressed preferences, we and third parties automatically collect certain information through automated means about your activities over time across the Digital Services as well as across third-party sites, apps, or other media. The tools that collect this information vary depending on the Digital Services and include technologies such as cookies, web beacons, tags, scripts, pixels, local shared objects (including HTML5 cookies), and software development kits ('SDKs') (referred to collectively as 'Cookies and Similar Technologies').
The information automatically collected includes the following:
• Information about your computer, device, browser, and operating system (e.g., type, model, or version).
• Internet protocol (IP) address, which can be used to derive your general geographic area (e.g., city and country).
• Device identifiers (e.g., mobile advertising IDs).
• Information about your interactions with the Digital Services, including browsing activities and clickstream data that reflect the content you have accessed, clicked on, or viewed.
• Information about how you accessed the Digital Services, including details about websites or apps visited immediately before or afterwards.
• Demographic, interests, and household information.
• Information about your interactions with email messages and other communications, such as whether you opened or forwarded the email or clicked on links contained in the email.
Some Cookies and Similar Technologies assign or collect unique cookie IDs or other identifiers associated with your browser or device. These technologies may collect information while you are using our Digital Services or while they are running in the background of your device. For more information about the Cookies and Similar Technologies used on the Digital Services, including how to manage your preferences, please refer to our Cookies Policy.
4. Information We Obtain from Other Sources
We receive information about you from other sources and, in certain circumstances, combine it with other information about you. For example, we may obtain data from:
• Operators of third-party sites or apps, content distribution channels, and platforms (e.g., Roku, Amazon Fire TV), voice-activated assistants (e.g., Amazon Alexa, Google Home), or other devices and technologies when you interact with our content, products, services, or ads available on those channels and platforms. The information we receive includes details about the content you view or access, as well as your demographic information and interests.
• Third-party data suppliers such as data aggregators, data resellers, public databases, and business partners. They provide us with demographic information, details about your purchases, and information that helps us learn about you and other users of the Digital Services.
• Social Media Platforms and similar services ('Social Media Platforms'). When you engage with our content or ads on Social Media Platforms, or interact with features on the Digital Services that contain content or features provided by Social Media Platforms (e.g., login or sign-in features or tools that allow you to share our content with others on Social Media Platforms), we might obtain information from Social Media Platforms, including your username, user ID, and demographic information, subject to the settings and privacy practices of the relevant Social Media Platform. We obtain this information directly from the Social Media Platform or through plug-ins, integrations, or applications. Please keep in mind that the operators of the Social Media Platforms also gather information about your use of the Digital Services and their features and tools. We are not responsible for their practices.
C. How We Use Information We Obtain
If you make a purchase or place an order through or in connection with a Digital Service or a Subscription Form, we use your payment information (e.g., your card number and expiration date) for the purposes of processing your transaction (including recurring payments, if applicable), providing you with the requested products or services, and protecting our rights or the rights of others as described below.
With respect to information other than your payment information, we use that information:
1. To provide you with the Digital Services or Other Requested Services. This includes:
◦ Processing your requests regarding the Digital Services and our subscriptions, products, or services, or your participation in a survey, sweepstakes, competition, promotion, event, or similar initiative.
◦ Providing customer assistance or technical support.
◦ Customizing content, providing recommendations, and enhancing the quality and your overall experience with the Digital Services, including by retaining your user preferences or presenting content in the most effective manner for the browser or device you use to access the Digital Services.
◦ Maintaining, operating, improving, and developing the Digital Services and related content, products, or services, including developing new products and features based on users’ interactions with the Digital Services.
◦ Learning about users of the Digital Services and analyzing how you and others interact with and respond to the Digital Services, including by measuring and optimizing usage, reliability, and performance, conducting market research, analyzing trends, and supporting our operations (e.g., for accounting, auditing, financial, legal, or other purposes).
2. To communicate with you. This includes:
◦ Sending you informational messages about the Digital Services (e.g., to confirm your subscription, notify you of changes to a Digital Service, or contact you about products and services by using the information you provide to us through a webform, including abandoned basket emails).
◦ Delivering marketing or promotional communications, including offers or promotions about our or third parties’ products, services, or other initiatives.
◦ Responding to your questions or addressing your requests.
◦ Communicating with you about surveys, sweepstakes, competitions, promotions, or events.
3. For advertising and marketing purposes, including interest-based advertising. Depending on your preferences, including for the use of Cookies and Similar Technologies, this may include:
◦ Developing, managing, and conducting advertising and marketing campaigns, promotions, and offers, including about our content, products, and services or third parties’ products, services, and other initiatives.
◦ Interest-based advertising (also known as targeted or personalized advertising or ads) is advertising based on your interests as inferred from your activities over time on the Digital Services and online services operated by third parties, as well as information from other sources. Interest-based ads consist of text ads, images, animations, or videos and are displayed to you based on various factors, including the context of the site or app in which they appear (e.g., sport or travel section), information you provided to the operator of the site or app (e.g., when you created an account), your activities on the site or app (e.g., pages viewed, searches performed, or ads clicked), and information such as your demographic, interests, and household information.
▪ We, our service providers, and third parties use automated means including Cookies and Similar Technologies on the Digital Services and on third-party sites, apps, or other media to (a) collect information for interest-based advertising purposes or (b) serve you interest-based ads. When you agree to the use of Cookies and Similar Technologies on the Digital Services, unique identifiers may be associated with your browser or device to support interest-based advertising.
▪ We use online and offline information we obtain about you, including your personal information, and may match and/or combine your data with other available data sets for interest-based advertising purposes. We aggregate the information we obtain to create audiences that are most likely to respond to ads based on demographic, interests, or household information.
▪ Interest-based ads may be displayed to you by third parties, such as ad networks or exchanges.
▪ There are steps you can take to limit the collection of your information by Cookies and Similar Technologies and the use of your information for interest-based advertising purposes. These steps vary for the web and mobile app environments and are browser and device specific. To learn more about these choices, see 'Your Choices, Including Marketing and Interest-Based Ads Opt-Outs' below and our Cookies Policy.
◦ Cross-device linking. If you access the Digital Services from multiple browsers or devices, we, our service providers, and third parties may try to establish connections among and link the different browsers and devices you use to access the Digital Services and our content or ads published elsewhere in certain circumstances. This helps us provide you with a seamless experience across the browsers and devices you use and serve you with more relevant content and ads (e.g., so that we don’t show you the same article twice). See our Cookies Policy for information on the steps you can take to limit cross-device linking.
◦ Analyzing and measuring the performance, effectiveness, and reach of our advertising (including interest-based ads) and marketing efforts on the Digital Services and elsewhere.
4. To protect our rights or the rights of others. This includes:
◦ Detecting, preventing, and responding to fraud or potentially illegal activities, misuse of the Digital Services, intellectual property infringement, or other violations of law, this Privacy Notice, our Terms of Use, or other diy-my-home.co.uk policies.
◦ Performing audits, assessments, and testing or troubleshooting activities.
◦ Backing up our systems (including for disaster recovery purposes) and enhancing the overall security of the Digital Services.
◦ Complying with and enforcing applicable industry and legal requirements (including legal processes such as court orders, warrants, or subpoenas) and fulfilling contractual obligations.
D. Legal Bases for Using Information
We process personal information for different purposes on the following legal bases:
• To perform our contractual obligations to you. We and our service providers process your information to fulfill our contractual obligations to you when we use your information to provide you with the Digital Services and related content, products, or services, and to communicate with you. For example, when you purchase a subscription from us, we process your payment and contact information as necessary to confirm the subscription, and we process your contact information and other details to provide you with support services you request. We also send you informational communications on this basis, including to confirm a subscription or to notify you of a change to a Digital Service. Failure to provide requested information could prevent or delay the fulfillment of our contractual obligations.
• To pursue our legitimate interests. We process your information to meet our legitimate interests when we use your information to provide you with the Digital Services and related content, products, or services, to communicate with you, and for our advertising and marketing purposes. For example, our legitimate interests include making improvements to, customizing, and understanding how you interact with the Digital Services and related content, products, or services, and sending you communications about products and services we think may be of interest to you. To accomplish our legitimate interests, we may share your information with our affiliates and subsidiaries, service providers, and business partners (including for our advertising and marketing purposes) and in the context of a corporate transaction. We maintain safeguards to protect the information we process to pursue our legitimate interests.
• To comply with our legal obligations. We process and share your information as necessary to comply with our legal obligations when we use your information to protect our rights or the rights of others and when we share your information with other parties where required by law or as necessary to protect our rights. For example, we are required to collect certain information from you when processing your subscription payment for tax or financial reporting reasons.
• With your consent. We obtain your consent to process your information when we are required to do so by law. In relation to Cookies and Similar Technologies, we obtain your consent as described in our Cookies Policy. If consent is the legal basis on which we process your personal information, you can withdraw your consent at any time by contacting us using the information provided in the 'Contact Us' section below.
E. How We Share Information
We share the information we obtain with:
1. Affiliates and Subsidiaries. We work closely with affiliates and subsidiaries within the diy-my-home.co.uk family of companies with whom we share your information as necessary or appropriate to operate the Digital Services.
2. Service Providers. In connection with the operation and provision of the Digital Services, Subscription Forms, and the fulfillment of orders for our products or services, we engage various third parties to provide services or handle transactions on our behalf, such as payment processing, email distribution, list processing, postal mailing, cloud computing, analytics, digital content or print subscription performance measurement, ad serving, and managing sweepstakes, competitions, promotions, or events. These service providers use the information we provide to them as necessary or appropriate for the performance of their services.
3. Advertisers, Advertising- and Marketing-Related Service Providers and Partners. We may provide your information to advertisers, advertising agencies, ad networks, ad exchanges, marketing businesses, technology vendors, and other entities that create, deliver, and assess advertising or marketing campaigns, including interest-based ads.
4. Social Media Platforms. If you interact with social media widgets, share content using social media share buttons, or access features of the Digital Services that contain content or features provided by Social Media Platforms, the relevant Social Media Platforms collect information. We encourage you to review the privacy policies of the Social Media Platforms that you engage with to understand their privacy practices, which we do not control.
5. Business Partners. In certain circumstances, we provide your information to business partners including, without limitation, joint marketing partners, content sponsors, or event organizers, for various purposes. For example, we partner with a third party to offer products on a co-branded, co-sponsored, or cross-promotional basis that involves the sharing of information. These initiatives take place on the Digital Services or on other media. The participation of a business partner in a particular initiative is communicated to you by the inclusion of the products, services, or branding of the relevant business partner.
6. Other Parties When Required by Law or As Necessary to Protect Our Rights. We share your information as we believe is necessary or appropriate to protect, enforce, or defend our legal rights, the privacy or safety of our employees, users of the Digital Services, or other individuals and entities, or to comply with or enforce applicable industry standards, law, or legal process, including responding to court orders, warrants, subpoenas, and other requests from public and government authorities.
7. Corporate Transactions. We may transfer any of the information we have about you to proceed with the consideration, negotiation, or completion of a sale or transfer of all or a portion of our business or assets to a third party, such as in the event of a merger, acquisition, or other disposition, or in connection with a bankruptcy reorganization, dissolution, or liquidation.
8. With Your Consent or Otherwise at Your Direction. In addition, we share your information with third parties when you consent to or request such sharing.
Because we operate as part of a global business, the recipients referred to above will sometimes be located outside the jurisdiction in which you are located (or in which we provide the Digital Services or Subscription Forms). See the section on 'International Data Transfer' below for more information.
F. Your Rights Over Your Personal Information
In certain circumstances, you have a right to access or object to the use of personal information held about you (including in relation to direct marketing). You can also ask us to rectify, update, erase, restrict, or to share your information in a usable format with another company. Such requests are subject to applicable law.
We encourage you to contact us to update or correct your information if it changes or if the personal information we hold about you is inaccurate.
If you would like to discuss or exercise such rights, please contact us using the details provided in the 'Contact Us' section below. We will contact you if we need additional information from you in order to honor your requests.
a. Your Choices, Including Marketing and Interest-Based Ads Opt-Outs
Direct Marketing Opt-Outs
1. Email marketing. You can opt out of receiving marketing or promotional emails from us or third parties (where you have chosen to receive third-party communications or other types of communications from us, as required by law) by clicking on the 'unsubscribe' link contained in such emails. Please keep in mind that if you opt out of receiving marketing or promotional emails, we will still send you transactional emails or other communications relating to your use of the Digital Services (e.g., to confirm your subscription, to inform you of changes to a Digital Service, or in response to your password recovery request).
2. Text message marketing. If you choose to participate in a text message marketing campaign or promotion offered in connection with a Digital Service, you can opt out of receiving marketing texts from us by following the instructions contained in those messages (e.g., texting the word STOP) or provided to you when you elected to receive text message marketing.
3. Direct mail. If you choose to receive postal mail offers in connection with a Digital Service (whenever such choice is required under applicable law), you can request that we stop sending you postal mail offers by notifying us in writing at the relevant address provided in the 'Contact Us' section below. Please indicate in your correspondence the name of the Digital Service or publication to which your request applies.
4. Marketing by Third Parties. We provide your contact information to third parties for their own marketing purposes where you have provided us with your consent to do so. If you wish to withdraw your consent for future sharing, you can notify us in writing using the relevant address provided in the 'Contact Us' section below. Please indicate in your correspondence the name of the Digital Service or publication to which your request applies.
5. Co-Branded, Co-Sponsored, or Cross-Promotional Offerings with Business Partners. If you choose to participate in a co-branded, co-sponsored, or cross-promotional offering, the brand, sponsor, or other third-party business partner involved in that offering may use your information for its own purposes, including advertising and marketing purposes, in line with the business partner’s own privacy policy. You must contact the relevant business partner directly to exercise your opt-out choices with respect to the business partner’s use of your information.
Interest-Based Ads Opt-Outs
Depending on your preferences regarding the use of Cookies and Similar Technologies, ads you see on the Digital Services may be interest-based ads. This means that these ads are customized based on the information we and others obtain about you and involve the use of Cookies and Similar Technologies. Our Cookies Policy describes the steps you can take to limit tracking of your activities and the delivery of interest-based ads in browsers and mobile apps you use to access the Digital Services. Please keep in mind that if you opt out of interest-based ads, you will still see ads, but these ads will not be based on your inferred interests. Additionally, if you take the steps described in the Cookies Policy, some automated means will still be used to collect information about your interactions with the Digital Services for the other purposes described in this Privacy Notice (e.g., to remember user preferences or enable specific functionality).
The technologies used to deliver ads on websites and mobile apps differ. Please also remember that opt-outs are browser and device-specific.
Additional Choices
1. Device Settings. For relevant Digital Services, you will be able to review and adjust your preferences by updating the settings on your device (e.g., permitting us to collect precise location information).
2. Push Notifications. If push notifications for a particular Digital Service are enabled on your device, you can review and update your push notification preferences by adjusting the settings on your device. For example, you can select the relevant app from 'Notifications' (for iOS devices) or 'App notifications' (for Android devices) and turn off alerts accordingly.
G. How We Protect and Store Your Information
We use a variety of security technologies and procedures to help protect information from unauthorized access, use, or disclosure.
We will keep your personal information for as long as we have a relationship with you. Once our relationship with you has come to an end, we will retain your personal information for a period of time that enables us to:
• Maintain business records for analysis, understanding market trends, and/or audit purposes and to improve our Digital Services.
• Comply with record retention requirements under applicable laws or other relevant legal or regulatory requirements.
• Defend, establish, exercise, or bring any existing or potential legal claims.
• Carry out fraud detection and prevention.
• Deal with any complaints regarding the Digital Services, our products, and services.
We will delete your personal information when it is no longer required for these purposes. If there is any information that we are unable, for technical reasons, to delete from our systems, we will put in place appropriate measures to prevent any further processing or use of the data.
H. International Data Transfer
In certain circumstances, your personal information will be transferred to, stored, and processed in countries outside the European Union or United Kingdom that do not have similar data protection laws to the European Union or United Kingdom.
In such circumstances, we put appropriate safeguards in place to protect your data, including contractual commitments. For more information on these safeguards, please contact us at the details below.
I. Children’s Privacy Rights
The Digital Services are not intended for use by children, especially those under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
J. Links to Third-Party Websites, Mobile Apps, or Other Services
The Digital Services contain links to websites and mobile apps, including Social Media Platforms, or other channels not operated by or affiliated with diy-my-home.co.uk (collectively “Third-Party Services”). An example of a Third-Party Service is when you click on an advertisement or a link that appears on the Digital Services (for example, in one of our articles that includes product recommendations) and you are taken to a new browser window with a different URL. In addition, we work with affiliate link vendors to attribute traffic to products and services sold on Third-Party Services that we feature on our Digital Services.
The operators of these Third-Party Services use cookies and other technologies to collect information about your browser or device, including information about your navigation from the Digital Services to Third-Party Services. The data collected from these links when you leave our Digital Services are determined by the Third-Party Services, and they act as separate controllers of your data. We are not responsible for the privacy practices of any Third-Party Services, and we encourage you to review the privacy policies or notices published by Third-Party Services you may visit.
K. Personal Data Processed for Journalism
Data protection law includes certain exemptions that apply when personal data is processed for the purposes of journalism. As a publisher, diy-my-home.co.uk processes certain personal data for journalistic purposes, including to develop and publish our content. Because of this exemption, data protection law does not apply to some of the ways in which diy-my-home.co.uk processes personal data. This Privacy Notice does not cover personal data processed in the context of our journalistic activities.
L. Changes to This Privacy Notice
We update this Privacy Notice from time to time to reflect changes in our privacy practices or applicable laws. Where changes to this Privacy Notice have a fundamental impact on the nature of the processing or otherwise have a substantial impact on you, we will give you advanced notice so that you have the opportunity to exercise your rights (e.g., to object to the processing). We will publish the updated version on the relevant Digital Services and indicate at the top of the Privacy Notice when it was most recently updated. Your use of the Digital Services will be governed by the then-current version of the Privacy Notice.
M. Contact Us
The diy-my-home.co.uk entity responsible for the Digital Services or Subscription Forms you are using or accessing is the controller responsible for the personal information we collect and process in relation to that Digital Service or Subscription Form. See below for the contact information of the data controller for the Digital Services or Subscription Forms.
We are committed to working with you to obtain a fair resolution in the event you have a complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to a data protection authority.